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Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

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Why Outdated WEM Practices Are Holding Back Your Contact Center

The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More

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Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

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Cisco Introduces the Webex Contact Center for Salesforce

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

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